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BCA Graduate · Technical Support L1 at Lenovo · Bengaluru
Building Networks, Powering Futures.
Hi, I'm Jashwanth Raj (also known as Jashu Raj or JRaj) — a passionate IT professional based in Bengaluru, Karnataka.
Currently working as Technical Support L1 at Lenovo, I specialize in diagnosing hardware and software issues, maintaining systems, and delivering exceptional customer experiences. With a BCA degree (CGPA 9/10), I combine deep technical knowledge with strong communication skills.
Beyond my day job, I'm a cybersecurity researcher who has discovered and responsibly disclosed router vulnerabilities in government institutions — and a State-Level Hackathon Winner leading the Shadow Squad team.
📍 Bengaluru, Karnataka, India
Comprehensive study of computer applications, programming, software development, networking, and database management. Graduated with distinction.
Foundation in computer science principles, programming languages, engineering concepts, and practical laboratory work. Built the base for a strong technical career.
Providing technical support and troubleshooting for hardware and software issues across Lenovo's product line. Diagnosing system problems, performing maintenance, assisting customers with IT challenges, and ensuring high satisfaction rates. Working within SLA-driven enterprise support workflows.
Technology internship focusing on practical applications and real-world industry experience. Gained exposure to enterprise software environments and professional development workflows.
Managed computer operations and administrative tasks for government development initiatives. Responsible for accurate data management, digital record keeping, and smooth daily operations of the IT infrastructure.
Led the 'Shadow Squad' team as Team Leader in a state-level college hackathon. Became the first batch from their college to win the competition, delivering an innovative and impactful project that stood out against top teams.
Discovered and responsibly reported critical router vulnerabilities in the networks of Gov't Polytechnic Kudligi, GFGC Chikkaballapura, and BCM Hostel — protecting hundreds of users from potential security breaches.
Awarded 'Best Team Leader' during NSS (National Service Scheme) camp for outstanding leadership, coordination, and team management skills — demonstrating excellence in both technical and interpersonal domains.